Welcome to Candlea (“we”, “our”, “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website and purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party gateways, we do not store sensitive card details)
Any information you voluntarily provide (order notes, messages, etc.)
1.2 Information Collected Automatically
When you use our website (built on Odoo), certain data is collected automatically, including:
IP address
Browser type and version
Device type, operating system, and settings
Pages visited, time spent, clicks, and navigation patterns
Referring/exit pages and search queries
Cookies and similar tracking technologies
This helps us improve performance, security, and user experience.
2. How We Use Your Information
Your information is used strictly for:
Processing and fulfilling your orders
Delivering products to your address
Sending order confirmations and delivery updates
Customer support and returns/refunds
Improving our website and services
Sending promotional offers and updates (only if you opt in)
Compliance with legal and regulatory requirements
We do not sell, rent, or trade your personal information.
3. Cookies & Tracking
We use cookies and similar technologies to:
Keep your shopping cart active
Remember your preferences
Analyze site performance and traffic
Improve your browsing experience
You can manage or block cookies in your browser settings, but some features (like cart or login) may not work properly.
4. Sharing of Information
We may share your data only with:
Payment providers (for processing payments securely)
Delivery partners (for shipping your orders)
Technology/analytics providers (for website performance and insights)
Legal authorities (when required under law)
All third-party partners are required to handle your information securely and only for the purposes agreed.
5. Data Retention
Order and billing data: Retained for up to 8 years (as required under Indian tax and accounting laws).
Marketing data: Retained until you unsubscribe.
Customer accounts: Retained until you request deletion.
If you wish to delete your data, you can contact us (see below). We may retain some information if required by law.
6. Your Rights (Under Indian Law)
As per the Information Technology Act, 2000 and applicable rules:
Access & correction: You can request access to your data and ask us to correct inaccuracies.
Withdrawal of consent: You can withdraw consent for marketing at any time.
Deletion: You can request deletion of your account or personal data (subject to legal requirements).
Grievance redressal: You can contact our Grievance Officer (details below) for any privacy concerns.
7. Security
We implement industry-standard measures to protect your data, including:
SSL encryption for secure transactions
Restricted access to personal information
Regular security monitoring
However, no system is 100% secure. While we take reasonable precautions, you share data with us at your own risk.
8. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect information from children under 18. If such data is found, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your data, please contact:
Candlea
Email: candleashop@gmail.com
Phone: +91 9986119800
11. Governing Law
This Privacy Policy and any disputes are governed by the laws of India. Courts in Karnataka, India shall have exclusive jurisdiction.