Welcome to Candlea (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our site.
1. Eligibility
You must be at least 18 years old to place an order on our website.
By using our website, you confirm that all information you provide is true and accurate.
2. Use of the Website
You agree not to misuse our website, disrupt its operation, or attempt unauthorized access.
You may not use our products or website for illegal, fraudulent, or harmful purposes.
3. Product Information
We make every effort to display product descriptions, images, and prices accurately.
However, minor variations in color, design, size, or fragrance may occur due to the handmade nature of candles.
Candlea reserves the right to modify or discontinue products without prior notice.
4. Pricing & Payments
All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes (unless stated otherwise).
We accept payments through secure third-party gateways (e.g., credit/debit cards, UPI, net banking).
You agree to provide valid payment details and authorize us to process charges for your purchases.
We are not responsible for delays, errors, or failures caused by payment providers.
5. Orders & Acceptance
Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject any order for reasons such as stock unavailability, payment issues, incorrect pricing, or suspected fraud.
You will receive an order confirmation email once your order is accepted.
6. Shipping & Delivery
We ship products across India using trusted delivery partners.
Estimated delivery timelines will be displayed at checkout but may vary due to logistics or unforeseen delays.
Risk of loss passes to you once the order is delivered to your address.
Read Shipping & Delivery section for further details
7. Returns, Refunds & Exchanges
Due to the nature of candles (handcrafted, perishable, and personal-use items), returns are only accepted if:
The product is defective or damaged on arrival.
The wrong product was delivered.
You must notify us within 24 hours of receiving the product with proof as mentioned in refund policy page.
Approved refunds will be issued to your original payment method within 7–10 business days.
No returns/refunds for used, partially consumed, or personalised candles.
Read Refund & Return Policy for further details.
8. Intellectual Property
All content on this website (text, images, designs, logos, product descriptions) is the property of Candlea and protected under Indian copyright and trademark laws.
You may not copy, reproduce, or use our content without prior written permission.
9. Limitation of Liability
Candlea is not liable for:
Allergic reactions or sensitivities caused by fragrances or ingredients.
Misuse of candles (e.g., leaving candles unattended, placing near flammable objects, or using improperly).
Losses due to delays in delivery caused by third-party logistics or force majeure events (e.g., strikes, natural disasters).
Use our products responsibly and follow candle safety guidelines.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal data.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Karnataka, India.
12. Changes to Terms
We may update or revise these Terms at any time. Changes will be posted on this page with the updated date. Continued use of the website after changes constitutes acceptance.
13. Contact Us
For any questions or concerns about these Terms, please contact:
Candlea
Email: candleashop@gmail.com
Phone: +91 9986119800